Select jewelry is ready-to-ship and will be mailed out the following day using FedEx 2-Day shipping. Made-to-oder jewelry will ship as soon as it's created, 1-4 weeks depending on the piece. A shipping date and tracking will be provided within 24 hours of your purchase. Shipping is free for US orders for orders over $300. All orders under $300 are only $15 for FedEx 2-Day shipping. Shipping to Canada is $50 for FedEx 2-3 Day shipping. All of other International shipping is $75 for FedEx 2-3 day arrival. All jewelry comes fully insured with tracking and a signature will be required for delivery. Please note that depending on your international location you may need to pay tax or duties on the value of your jewelry order. If you have any questions or for more information on international shipping please email firstname.lastname@example.org.
If you don't know your ring size, don't worry! Your local mall or brand jewelry store is an easy way to get your ring size. Or, if you're in San Francisco you can setup an appointment with me to get your ring size. I'm happy to resize your ring for free once you've figured out your correct ring size, too. Full-eternity diamond bands can not be resized. Some rings can only be resized +/- 2-3 sizes. If you have any questions please email or call. I'm here to help!
Returns are welcome up to 7 days after the purchase is made. Please email email@example.com for return instructions. Returns can not be made on custom orders, select made-to-order, or select sized-to-order rings. Returned jewelry must be unworn and in the same condition if was received. You will be notified by email when the returned jewelry is received and issued a refund to the debit/credit card it was purchased with. If you have any questions about if a ring is eligible to be returned please email or call for more information.
Elliot Gaskin guarantees the structural integrity, diamond/gemstone authenticity, and quality of all jewelry sold. All jewelry goes through strict quality control and is examined under a microscope to insure all stones are set securely. Grading and authenticity certificates for large diamonds will always be provided if available. Invoices will include all of the information needed to insure your jewelry. It is strongly recommended jewelry purchased is insured in case of loss, theft, or damage. Elliot Gaskin is not responsible for loss, theft, or damage of clients gemstones, diamonds, or jewelry at any time. If a stone becomes loose in your jewelry it can be repaired fast and easily. Get in contact as soon a possible so no damage or loss occurs. Most jewelry will need cleaning and inspection for occasional maintenance. Custom made jewelry, special orders, and sized to order jewelry sales are final.
All diamonds used are ethically sourced and/or reclaimed from vintage jewelry. 100% recycled gold and platinum is used to cut down on the environmental impact of mining. When reusing/recycling gold, leftover solid gold pieces are cleaned and melted down for refining. The gold used needs to be a specific karat and color, so strict quality control procedures are taken to make sure the gold is clean and pure. The gold and platinum used is from one source to insure consistent quality, metal color, and 100% certificated recycled.
Square is a company I trust with my information and my customers for receiving payment for custom made jewelry. You can learn more about them here-
If you’re curious, you can read more about security and privacy at Square in our Support Center.